All products sold by ITM, Inc. (Cyanics) offer a 30 day return policy. Return must be in new and sellable conditions. All returns will be evaluated and tested upon receipt by our team. A restocking fee (15%) will be applied if items are not in sellable condition.

Return Procedure

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charge) within 30 days, subject to a Return Authorization (RA) from ITM, Inc. Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web purchases require an RA (Return Authorization) number.

For an RA number, please email us at service@cyanics.net.

  • Please note that an RA does not guarantee final disposition and all returns are subject to inspection.
  • All exchanged / returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled out) and all accessories.
  • Please do not tape or write anything on the item, or the original manufacturer's carton.
  • In some cases, we may charge you and reduce our credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

Still have questions?

Please email us at service@cyanics.net