Below you will find some of the most frequently asked customer questions here.

If you can not find your answer, please contact us at service@cyanics.net

What if I buy a product and it doesn't work (defective item)?

Please contact our Customer Service at service@cyanics.net

How can I track my item?

You will receive an email containing your tracking number in your order confirmation email. Please visit USPS or UPS.com and enter your tracking number into the Track & Confirm section to find the current location of your package.

I have a question with my order/item and how do I contact you?

To contact our Customer Service, please contact us at service@cyanics.net

Sales Tax

Sales Tax of 8 % applied to orders from California Residents by law. We accept all major credit cards through Paypal and Direct Checkout. We accept Visa, Mastercard, American Express and Discover payments. 

Shipping Policy

For Shipping within U.S, Free Shipping. Shipping is by USPS First Class unless item is heavy and bulky.All orders will be shipped out within 1 business day (excludes Sat, Sun and holidays observed by US Postal Service) after the sale has been paid and completed.