Return Policy and Procedure
For Amazon FBA (Fulfill By Amazon) items, please contact Amazon.com.
If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charge) within 30 days, subject to a Return Authorization (RA) from ITM, Inc. Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Amazon.com web purchases require an RA (Return Authorization) number. For an RA number, please email us at firstname.lastname@example.org. Please note that an RA does not guarantee final disposition and all returns are subject to inspection. All exchanged / returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled out) and all accessories. Please do not tape or write anything on the item, or the original manufacturer's carton. In some cases, we may charge you and reduce our credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. . ITM, Inc. will not accept a return of any product that is missing any manufacturer supplied accessories or if there is obvious damage or visible wear and tear to the unit. We reserve the right to refuse any such items. Please be advised that you can expect a replacement or refund within 5 business days of our receiving your return.